Rates
All amounts shown are per person and in US dollars.  They are determined on an annual basis, but are subject to change without notice. Our fees do not include personal expenses, airport or bus/train terminal taxes, excess baggage cost, extended visa or vaccination charges, etc. 

Payment method
A 50% down payment is required to confirm a reservation, and the balance of payment is due 10 days before the arrival of customers. Acceptable payment methods are cash, credit cards Visa or MasterCard with 4% recharge.

Reservations
Reservations must be made sufficiently in advance via fax, letter or email. Rooming list groups, 10 day before the arrival of passengers.

Cancellations
Cancellations must be made in writing, at least 15 days in advance, to obtain refund less administrative fees. Cancellations made within 72 hours before the service is scheduled to begin will be charged 50% of the total package cost. No shows will be charged 100% of the total package cost.

No Show
A customer with confirmed reservations who fails to arrive and whose reservations were not cancelled.  The cost of the unused package services will not be refunded (partial or total).

Packages
Our tour packages include transfers, excursions in vehicles – private or regular – depending on the program chosen, a bilingual guide, admission to sites visited and meals where indicated in the program.

Accommodations
We reserve the right to change accommodations to those of similar or better standard where circumstances warrant.

Young children
Children under the age of 2 years old (except air tickets) free of charge, while children ages 2 to 10 pay 70% of the regular cost.

Groups
A group is considered to be at least 15 people travelling together.

Tour Conductor
Excursions and single accommodations are provided free of charge for one tour conductor for each group of 15 paid customers

Documentation
All travellers must ensure that the personal and family documentation (passport, visa, vaccination certificates, etc.) they carry for the tour is current and in order.

Responsibility
Queen Travel & Representations SRL acts solely as an intermediary between customers and those who provide services connected with the tour, including air, land, river or lake transportation, accommodation, meals, etc., and as such is not liable for the delay or cancellation of such services, lost luggage, or accidents that may occur while these services are in effect.  

Queen Travel & Representations SRL does not assume liability for costs incurred as the result of lost luggage or documents, departure or arrival delays, missed flights or land/air connections, or change of itinerary further to social conflicts, Acts of God or other events beyond its control.